Group of ISO/IEC 20000-1 experts sitting at their desks in the office, working on their projects.
ISO/IEC 20000-1

IT Service Management

Effective IT service management is crucial for organizations to deliver high-quality services and meet customer expectations. Compliance with the ISO/IEC 20000-1 standard ensures that organizations have a stable service management system (SMS) in place.

ISO/IEC 20000-1 compliance

Providing a structured approach to IT service management

Obtaining ISO/IEC 20000-1 certification represents your organization's commitment to delivering exceptional IT services. By implementing this standard, you establish a robust service management system that enables you to consistently meet customer needs, drive operational efficiency, and foster a culture of continuous improvement.

ISO/IEC 20000-1 expert standing and holding an opened laptop.
Why you may need it

Enhance service quality and boost operational efficiency

Achieve IT service excellence with ISO/IEC 20000-1 certification. This internationally recognized standard for IT service management establishes a framework for achieving service excellence, operational efficiency, competitive advantage, and risk mitigation.

Service quality improvement

ISO/IEC 20000-1 helps you establish and maintain effective service management processes, ensuring consistent high-quality service delivery and enhanced customer satisfaction.

Operational efficiency

By aligning your IT service management practices with ISO/IEC 20000-1, you can optimize resource utilization, streamline processes, and reduce costs, leading to increased efficiency.

Competitive advantage

ISO/IEC 20000-1 certification demonstrates your organization's commitment to excellence in IT service management, setting you apart from competitors and instilling confidence in customers and stakeholders.

Risk mitigation

Implementing ISO/IEC 20000-1 enables you to identify and mitigate potential risks in your IT service management processes, ensuring business continuity and minimizing service disruptions.

We can help

Establish and maintain an effective service management system

Our ISO/IEC 20000-1 consultancy services are designed to assist organizations in establishing and maintaining an effective service management system in accordance with standard requirements, ultimately helping them achieve certification.

Our experts conduct a thorough health check of your existing IT service management practices, identifying gaps and areas for improvement to meet ISO/IEC 20000-1 requirements.

We assist in designing and implementing IT service management processes that adhere to ISO/IEC 20000-1, ensuring a seamless integration of service management practices within your organization.

Our team helps develop all the necessary documentation, including policies, procedures, and work instructions. We also provide training sessions to enhance the skills and knowledge of your employees in IT service management.

During the ISO consultancy period, we support you in preparing for the final certification audit by conducting internal and mock audits to ensure readiness and compliance with the ISO/IEC 20000-1 standard.

After achieving certification, we offer ongoing support to help you maintain and enhance your IT service management system even further, ensuring long-term success and continuous improvement.

Two ISO advisors looking at the laptop's screen, discussing standard details.

Mapping the path to ISO/IEC 20000-1 certification

Our workflow provides a structured and efficient path towards ISO/IEC 20000-1 certification. Combining our expertise with your organization's commitment, we will help you establish a robust service management system that meets the highest standards of quality and customer satisfaction.

  1. Initial meeting

    We begin by listening to your business needs and challenges, conducting an in-depth assessment to understand your current state. This allows us to provide a tailored approach that meets your specific requirements.

  2. Signing mutual NDA

    To protect the confidentiality of your business information, we sign a mutual non-disclosure agreement (NDA), ensuring the secure handling of your data throughout and after our engagement.

  3. Defining requirements

    Working closely with your team, we define the specific requirements and scope for ISO/IEC 20000-1 standard implementation into your organization. We tailor our approach to meet your needs and ensure delivery time.

  4. Signing contract

    After agreeing on defined requirements, we proceed to sign a contract that outlines the scope of our work and the range of services we will provide to support you in your ISO/IEC 20000-1 certification journey.

  5. Introducing best practices

    At this stage of the workflow, our experienced ISO advisors guide you through the implementation phase, assisting in the enhancement of your IT service management practices.

  6. Ensuring ISO/IEC 20000-1 compliance

    Once all the necessary preparations have been completed, we perform end-to-end mock audits that reflect the final certification to prepare you and your employees for the actual auditing process.

Why choose us

Support throughout the ISO Journey

With a client-focused approach, a track record of delivering successful certifications, deep industry knowledge, seamless communication, and continuous support, we can ensure that your ISO certification journey is smooth and simple.

Professional ISO advisors

Get a team of ISO professionals to help you detect areas for improvement and successfully implement changes to meet ISO requirements.

Client-focused approach

Receive ISO advisory services tailored specially to your business needs and goals to meet all the requirements for the ISO standard you are looking for.

Continuous success

We have experience working with startups and Fortune 500 companies and have successfully guided them through the ISO journey from A to Z.

In-depth knowledge

We cover everything from training programs to internal audits; our team offers extensive expertise to ensure a smooth certification process.

Easy to reach

Whether you need some guidance, have a question, or want to share your story—we’re always here and available for a chat.

Ongoing support

Getting an ISO certification is just the beginning. We can help you to continue improving your systems and ensure long-term compliance.

Iegūstiet ISO sertifikātu. Ekspertu ieteikumi. Racionalizēti procesi.

Strādājiet ar pieredzējušiem ISO konsultantiem un novērsiet visus šķēršļus, kas kavē jūs iegūt ISO sertifikāciju.